Terms & Conditions

1. Rilassi Catering Pte Ltd reserves the right to change any items or dishes to another of equivalent value without prior notice due to seasonality.
2. Menu and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company.
3. Food are best consumed within 3 hours for regular buffet with warmers and within 1 hour for mini buffet in disposable containers.
4. Provision of full table setup with warmers, bio-degradable crockery and cutlery for standard buffet but not applicable for mini buffet.
5. No takeaway boxes will be provided as in accordance with NEA regulations.
6. Maximum of 4 hours per function upon arrival time, additional charges of $25/hr ($26.75 w/GST) after the designated collection time. Surchage of $150 ($160.50 w/GST) per hour for delivery / collection after midnight before 8am.
7. Additional charges of $60 ($64.20 w/GST) per flight of stairs for function venue above or below street level without direct lift landing. $100 ($107 w/GST) applied upon delivery if failed to inform us before the event.
8. Skirting or table cloth found damaged or burnt is chargeable at $70 ($74.90 w/GST) per piece.
9. Orders which deliver to offshore and CBD areas (Sentosa & Jurong Island) and central areas denoted by the first 2 digits of the postal code (01, 03, 04, 05, 06, 07, 08, 17, 18, 19, 22 & 23), an additional delivery surcharge of $10 ($10.70 w/GST) will apply for delivery after 9:30 am; an additional delivery surcharge of $20 ($21.40 w/GST) will apply for delivery before 9:30 am.
10. A cancellation fee of 50% from the total amount of order will be charged for any cancellation made less than 5 working days from the function date.
11. Delivery allowance of 45 minutes before or after the requested eating time to be permissible due to traffic or unforseen circumstances.
12. There will be a 4.1% fee for online credit card payments.